Présentation de l'entreprise
Mission proposée
• Being students´ first point of contact at the reception for questions and doubts; answering student questions patiently and efficiently; providing effective solutions to client problems;
• Ensure all required info obtained from students is communicated appropriately to the different departments;
• Preparing info material for students, issuing confirmation letters, invoices and certificates, preparing and sending out timetables, informing of changes, managing students´ assistance to activities, collating student evaluations and elaborating a summary of their comments, collecting payments, updating customers´ data base and administrative files;
• Organizing the room planning for each day and managing correspondence with another centre to book additional rooms;
• Collaborating with the marketing department by obtaining clients´ reviews and promoting the School on Facebook;
• Identifying opportunities to sell additional products or services;
• Manage students’ requirements to ensure their experience is optimized.
Profil recherché et exigences du poste
• Strong communication skills: written succinct, commercial, empathy, error free and oral linguistics skills, speak with conviction/authority, negotiation interest in marketing and social media
• Excellent organizational/multitasking/ prioritizing skills. Can do attitude / flexible attitude and approach to work
• Commercial with innovative ideas. Focus on cost management and revenue maximization
• Cultural adeptness, dealing with staff and clients of diverse ethnicity, culture and language
• Experienced with Microsoft Office
• Excellent customer service and social skills
• Ability to demonstrate outstanding attention to details and accuracy
