stage

Front Desk and Customer Services in Barcelona

spain internship Postée il y a 1 semaine Barcelona Entre 0 et 2 mois

Présentation de l'entreprise

Spain Internship helps students , universities and companies to connect with each other since 2009. Every year we organize thousands of internships in Spain and in other destinations , helping students to find their perfect placement abroad .
We have as well abroad experience as host partner in Erasmus + projects , supporting students to arrange their perfect placement for their curricular internships .

Mission proposée

Our colleague is an exclusive hostel, based in Barcelona city center. They are customer oriented which is really important for them as well as customer care and guest relations. The Hostel is equipped with a stylish, modern and vintage rooms for all travellers. It's a hostel full of life where style and glamour combine with a fresh, fun and crazy twist!

Tasks:
- Check in and check out.
- Collect payments.
- Social media and visual communication management.
- Keep updated the Social Media platforms (taking pictures and adding to the platform)
- Welcoming guests and giving general information about the city.
- Giving guests all information about Hostel regulations, explaining Hostel facilities to arriving guests
- Promoting and informing the guests about daily/weekly activities.
- Helping to develop hostel events.
- Receiving feedback and complaints
- Administration tasks: booking, reservations, emails, calls, etc.

Requirements:
- English good level.
- Other language is a plus
- Open-minded, social and respectful.
- Minimum of 3 months

Benefits:
- Accommodation in the hostel. 3 people from the staff per room

Internship hours:
- 32h per week

*Kitchen use is not available for now due to the current sanitary conditions

Profil recherché et exigences du poste

Our colleague is an exclusive hostel, based in Barcelona city center. They are customer oriented which is really important for them as well as customer care and guest relations. The Hostel is equipped with a stylish, modern and vintage rooms for all travellers. It's a hostel full of life where style and glamour combine with a fresh, fun and crazy twist!

Tasks:
- Check in and check out.
- Collect payments.
- Social media and visual communication management.
- Keep updated the Social Media platforms (taking pictures and adding to the platform)
- Welcoming guests and giving general information about the city.
- Giving guests all information about Hostel regulations, explaining Hostel facilities to arriving guests
- Promoting and informing the guests about daily/weekly activities.
- Helping to develop hostel events.
- Receiving feedback and complaints
- Administration tasks: booking, reservations, emails, calls, etc.

Requirements:
- English good level.
- Other language is a plus
- Open-minded, social and respectful.
- Minimum of 3 months

Benefits:
- Accommodation in the hostel. 3 people from the staff per room

Internship hours:
- 32h per week

*Kitchen use is not available for now due to the current sanitary conditions

Secteur(s) d'activité

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