Stage

GUEST SERVICES AND BRANCH MANAGEMENT- $720/MONTH- STAGE AUSTRALIE

HELPSTAGE Postée il y a 4 jours MELBOURNE Entre 4 et 6 mois

Description de l'entreprise

Commercial - Vente - Marketing

Mission proposée

Compensation : $720 /month accommodation allowancePrimary Purpose Your will work for a company in the tourism industry. You will be involved in all day-to-day operational activities, administration and aspects of guest services, including ancillary sales and complaint handling. Insight into the working environment of a tourism operation will give the student a better understanding how theoretical knowledge gained at school/university applies to real business and it will also assist the student in future job search.Program overviewThe program involves projects across all Guest Services and Operational functions:Completion of Star Rating training programs as follows: Core Values, Mission and Vision, Brands & Vehicle Types, Safety, Terms & Conditions for all brands Product knowledge Australia, Guest Service Excellence, Vehicle Show-Through Scripts for each vehicle type, Ancillary Sales, Guest Complaint Handling.Practicing and applying the learning: Assistance with daily branch operations activities as follows: - Daily set up and presentation (What it means to represent the brand), - Guest information processing, - Ancillary product sales, - Completion of rental agreements, - Guest advise, e.g. on local road rules, camp sites, routes and sights, - Vehicle show-through (product presentation and explanation) - Complaint handling/conflict resolution together with manager or senior staff (Find best solution) - Assistance in branch projects as they arise, e.g. regional and local marketing projects - Learn and master all aspects of safety and risk management to keep self and others safe in the workplace - Analyse sales techniques of branch teams - Compile monthly reports on Sales Target KPI achievements of branch - Provide recommendations to improve sales results - Facilitate inter-branch communication with regards to Sales KPIs, e.g. create competitions and games to share experience and improve sales results.If you are interested, please send us a resume to contact@helpstage.com with a link of the internship offer.

Profil recherché et exigences du poste

The successful student will possess:• An advanced level of the English language skills, both verbal and written • Basic understanding of tourism and/or business operations practices • Strong attention to detail with the ability to work to deadlines • Excellent communication, guest service & people skills • Intermediate computer skills • A pro-active and positive attitude

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