stage

French – International Customer Support Internship in Badalona, Barcelona, Spain

spain internship Postée il y a 2 mois Badalona Entre 4 et 6 mois

Présentation de l'entreprise

Spain Internship helps students , universities and companies to connect with each other since 2009. Every year we organize thousands of internships in Spain and in other destinations , helping students to find their perfect placement abroad .
We have as well abroad experience as host partner in Erasmus + projects , supporting students to arrange their perfect placement for their curricular internships .

Mission proposée

Our collaborator is a leading e-commerce company in Spain for personalized products. Personalization is one of the market segments with the highest growth potential in the fashion industry, representing 27 billion euros in Europe.

They offer unique and fun products such as t-shirts, sweatshirts, iphone shells and other personalized gifts created by a community of independent artists. They create web applications that combine creativity and technology, they print on demand with state-of-the-art technology and ship unique products all over the world. They are a young and diverse team, with great ambition and always positive attitude.

The company is based in the metropolitan area of Barcelona, near the port of Badalona. They are looking for people who love challenges, who aspire to learn every day and to work in a team.

Tasks:
• Respond to doubts, requests for changes, returns and refunds in a professional manner.
• Communicate with customers by phone, chat or email.
• Use chat to help users with navigation, doubts about purchases and choice of sizes and designs.
• Manage tickets (within the Freshdesk internal system) within a defined period of time.
• Help back office to facilitate the launch of "conflicting" orders (such as size problems, images, stock breakages etc.) which involve consulting with customers for possible changes.
• Manage requests for changes
• Collect and classify information about returns and incidents in order to improve quality control.

Requirements:
• Fluent in French and Spanish (at least B2)
• Proactive, customer-oriented and with excellent communication skills
• Pay attention to detail
• Understand and preserve the objectives of the company when it comes to customer service policies and procedures.
• Ability to learn new technologies and tools

Benefits:
• 600-800 euros per month (No agency fee)
• Full-time position, 9-17 (Flexible), Monday until Friday
• Minimum 4 months
• Possibility of incorporation, depending on the student´s performance
• A place to learn, grow, and be motivated on a daily basis.
• A young and multicultural environment with great ambitions!
• Participation in conferences, events, and workshops
• Free t-shirts every month :)
• And - of course - thematic and follow-up activities with partners.
• TRAINING AGREEMENT (provided in application) signed by your educational institution.

Location:
• Badalona, Barcelona

Check our website for more details and kickstart your career today, click in the link below to apply via our website:
• https://apply.spain-internship.com/

Profil recherché et exigences du poste

Requirements:
• Fluent in French and Spanish (at least B2)
• Proactive, customer-oriented and with excellent communication skills
• Pay attention to detail
• Understand and preserve the objectives of the company when it comes to customer service policies and procedures.
• Ability to learn new technologies and tools

Retour aux résultats