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Customer relations in a touristic rentals company in Madrid, Spain

spain internship Postée il y a 5 mois Madrid Entre 0 et 2 mois

Présentation de l'entreprise

Spain Internship helps students , universities and companies to connect with each other since 2009. Every year we organize thousands of internships in Spain and in other destinations , helping students to find their perfect placement abroad .
We have as well abroad experience as host partner in Erasmus + projects , supporting students to arrange their perfect placement for their curricular internships .

Mission proposée

Our collaborator is an amazing touristic rentals company in Madrid. They offer customized services for all their clients, from the booking management to the arrival of the guests. It is an excellent and innovative service for landlords who want to improve their bookings and benefits from their touristic apartments.

They are looking for someone who can join their team to be the main point of contact with their guests. Don't hesitate and apply now if you want to improve your skills in the hospitality and tourism field.

Tasks

- Visit the apartments so you can evaluate them before renting
- Welcome the new guests in the apartment
- Manage the stay of the guests in the apartments
- Provide support for any incident or need that may arise and helping these incidents to be resolved in the most efficient way so that the client is as satisfied as possible
- Administrative tasks at the office: Chat (bot) tools.
- To be customer-oriented
- Offer additional services of the company
- Answer inquiries of the guests
- Problem-solving tasks

Profil recherché et exigences du poste

- English and Spanish, at least, at an intermediate level
- French is a plus
- Minimum 3 months
- Detail-oriented, emphatic and reassuring
- Sociable and polite
- To be capable of understanding the needs of the clients
- Communicative skills
- To be capable of making decisions quickly
- To be capable of working under pressure

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